Refund & cancellation
Please contact us within 24 hours after your purchase in order to cancel the order. You can use the page Contact Us, we highly recommend using Telegram or Whatsapp. We always issue a full refund right at the time of your request, however please allow 1-3 days for the transaction appears in your bank statement.
After 24 hours, customized and personalized order will be processed and cannot be canceled at that time. And after your order is handed to the Post Office, there is no cancellation.
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for customized and personalized items.
We currently do not accept exchange.